Clear, upfront terms for cancelling or rescheduling your trip.
Last updated: July 2026
We know travel plans can change. This policy explains the cancellation charges that apply to holiday packages and experiences booked directly through Aimora Escapes, how refunds are calculated and processed, and how rescheduling works. These terms apply in addition to our general Terms & Conditions.
Cancellation charges are calculated as a percentage of the total package cost, based on how far in advance of your travel start date you cancel:
| Notice Before Travel Date | Cancellation Charge | Refund of Amount Paid |
|---|---|---|
| 30 days or more | 10% of package cost | 90% refunded |
| 15–29 days | 50% of package cost | 50% refunded |
| 7–14 days | 75% of package cost | 25% refunded |
| Less than 7 days / no-show | 100% of package cost | Non-refundable |
These are our standard slabs and may vary for specific peak-season packages, cruises, or properties with stricter third-party policies (see Section 4) — any such variation will be clearly stated in your itinerary and quotation before you confirm.
Cancellation requests must be sent in writing via email to bookings@aimoraescapes.co.in or on WhatsApp to +91 86380 54487. The cancellation date is the date we receive your written request, not the date of any earlier phone conversation.
Some components of your trip — discounted flight fares, certain hotel rate plans, permits, and peak-season bookings — may carry their own non-refundable or stricter cancellation terms set by the airline, hotel, or operator. Where applicable, these third-party terms will apply on top of our own cancellation slabs above, and will be disclosed to you at the time of booking.
We're happy to help you reschedule instead of cancelling wherever possible. Requests to reschedule made 15 or more days before travel are generally accommodated without a cancellation charge, subject to availability and any fare/rate difference for the new dates. Rescheduling within 14 days of travel is treated as a cancellation and rebooking under the slabs above, since most third-party partners are unable to hold inventory on short notice.
Approved refunds are processed back to your original payment method within 7–14 working days of the cancellation being confirmed in writing. Bank or payment gateway processing times beyond our control may add a few additional days.
Flights, trains, and buses found through our Book Tickets search tool are booked directly on the airline/railway/operator's or a third-party platform's own website, so this Cancellation & Refund Policy does not apply to those tickets — their own cancellation and refund rules apply instead. If our team books tickets for you directly, we'll clearly share the specific fare's cancellation terms before you confirm.
If a trip must be cancelled or cut short due to circumstances beyond reasonable control (natural disasters, government restrictions, extreme weather, medical emergencies, etc.), we will work with you and our partners in good faith to secure the maximum possible refund or credit, though third-party partners' own force majeure terms may limit what can be recovered.
For any cancellation, rescheduling, or refund query, reach out to bookings@aimoraescapes.co.in or WhatsApp +91 86380 54487 — our team typically responds within a few hours during support hours.